Have a question about visiting Heron Sauna? Browse for help with bookings, sessions, and memberships.
Help
Frequently asked questions
Memberships
How do I book a session with my membership?
Once you have a membership, a link will be sent to your email to directly book using your membership.
How do I cancel my membership?
Sign in to your account (the person icon in the top right of the screen). Select “My membership”. Here is where you’ll find all information about your membership and the ability to cancel.
Can I use the sauna if I have a medical condition?
Sauna and cold-water exposure are not suitable for everyone. If you have an underlying medical condition, take medication, are pregnant or have any concerns about your health, we recommend seeking advice from your healthcare professional before attending.
Is there an age restriction?
All customers must be at least 18 years old.
What should I bring?
We recommend bringing:
- Swimwear
- A towel
- Flip-flops or sliders
- A bottle of water
Come prepared to relax and enjoy the experience!
Do I have to use the cold plunge?
Not at all! Cold-water immersion is completely optional. You can simply enjoy the sauna, or alternate between the heat and cold if you feel comfortable doing so.
Is this suitable for beginners?
Absolutely! Whether you're a regular sauna user or trying it for the first time, everyone is welcome. Our team will be happy to help you get comfortable with the experience.
Can I walk in without booking?
We recommend booking online in advance to guarantee your place. Walk-ins are subject to availability and must be paid by card/tap only.
How long is a session?
Our standard sauna sessions are 50 minutes. Please check your booking confirmation for the duration of your particular booking.
What's the difference between a shared and private session?
Shared Sauna — Our shared sessions are a great way to enjoy the sauna alongside other people. They're ideal for individuals, couples or anyone who enjoys the social side of sauna culture.
Private Sauna — Want the sauna all to yourselves? Our private hire option allows you to book the sauna exclusively for your own group.
Can I go in the river?
It is common for people to swim in the river. However, the river is not part of the Heron Sauna experience and is used at your own risk.
Where are you located?
We’re located at The Quay, St. Mullins, Co. Carlow, right beside the beautiful River Barrow.
Should I arrive early?
We recommend arriving around 10 minutes before your scheduled session. This gives you time to get changed and settled before your sauna experience begins.
Do you have changing facilities?
Yes, changing facilities are available on site.
Is there parking available?
There is parking in the St. Mullins area. Please allow a little extra time to find a space and make your way to the sauna, particularly during the summer.